General Terms and Conditions of Our Services

1. Application and Acceptance
These conditions govern all bookings made with VIAJAXMUNDO SERVICIOS TURISTICOS SAC (RUC: 20609824639), located at Jr. Concordia Nro. A-14 Int. 3 Urb. Los Portales (behind the UTEA University) Cusco – Cusco – Cusco, you accept these terms, which constitute the contract between both parties.

2. Before Booking

Before making a booking, it is essential that you read our terms and conditions. These establish the commercial relationship between us, form the basis of your contract with Viajaxmundo, and set out your respective rights and obligations.

  • Choice of services: We recommend researching destinations and consulting official sources or embassies.
  • Viajaxmundo’s role:
    • As the main provider: You contract directly with us.
  • Special needs: Report any medical condition, disability, or dietary requirements when booking. We comply with Law No. 29973 for persons with disabilities.
  • Health requirements: Some tours require good physical condition due to demanding itineraries.
  • Experiences: Optional activities may have their own policies. Those not included in the package are managed with third parties.

3. Booking and Payment

  • Deposit: An initial deposit (or full payment in some cases) is required to confirm.
  • Prices: We guarantee the price once accepted, except for errors or omissions. Prices do not include visas, local taxes, or optional activities.
  • Documentation: Verify the details on your confirmation invoice and final itinerary.
  • Insurance: Take out comprehensive travel insurance when booking.

4. Changes by Viajaxmundo

  • Minor changes: Schedules or providers may vary.
  • Significant changes (e.g.: change of hotel to a lower category): We will offer you alternatives or a refund.
  • Cancellations: Due to “force majeure” or lack of minimum participants, with full refund.

5. During Your Trip

  • Responsibilities:
    • We guarantee the contracted services with reasonable standards.
    • We are not responsible for acts of third parties or unforeseeable events (e.g.: natural disasters).
  • Complaints: Report any issue immediately to our local team or the officer on duty.
  • Behavior: We may cancel services without refund if your conduct affects other travelers.

7. After the Trip

  • Unresolved complaints: Send a written complaint within 28 days to info@viajaxmundo.com

8. Legal Aspects

  • Jurisdiction: Governed by Peruvian law.
  • Seguridad: Follow official recommendations and take precautions in destinations with standards different from your own country.