Complaints Book

This is the Virtual Complaints Book (Libro de Reclamaciones) of ViajaXmundo Perú, required by Peru’s Consumer Protection and Defense Code (Law No. 29571). Use it to register a claim or complaint about our services. Filing here does not stop you from using other channels or from filing a complaint with INDECOPI.

Provider Identification

Field	Details
Legal name	Viajaxmundo Servicios Turísticos S.A.C.
RUC (tax ID)	20609824639
Trade name	ViajaXmundo Perú
Economic activity	Travel agency activities
Registered address	Jr. Concordia Nro. A-14 Int. 3, Urb. Los Portales, Cusco – Cusco – Cusco, Peru
Email	reservas@viajaxmundo.com
Phone	+51 953 700 308

Dear users, welcome to the Virtual Complaints Book of ViajaXmundo Perú. This space is intended exclusively for registering your disagreement or dissatisfaction with the services provided by our company. Our commitment is to address and resolve your claims fairly and equitably. All fields marked with * are mandatory.

In accordance with the Consumer Protection and Defense Code (Law No. 29571), this complaints book is an alternative means of resolving the dispute directly with the provider. Filing a claim does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI.

Virtual Complaints Book (Libro de Reclamaciones)

The date and the claim number are assigned automatically when you submit, and a copy is sent to your email.

1. Consumer details

First names *

Last names *

Document type *

Document number *

Email * (we send you a copy)

Phone / mobile *

Address (current address) *

If the consumer is a minor: name of parent or guardian

2. Product or service contracted

Type *

Amount claimed (if any)

Description of the product or service *

Date of service or purchase

3. Details of the claim

Claim (Reclamo)Disagreement with the products or services provided. Complaint (Queja)Disagreement not related to the products or services, or dissatisfaction with the service received.

Details of the claim or complaint *

Consumer’s request (refund, exchange, rescheduling…) *

I declare that the information above is true and I agree to its processing under the Personal Data Privacy Policy.

Filing a claim does not prevent you from using other dispute resolution channels or from filing a complaint with INDECOPI. The provider must reply within the period set by law (no more than 15 business days).

Last updated October 16, 2026