Booking and Payment Policies

 

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Thank you so much for choosing Viajaxmundo Servicios Turísticos SAC (VXM)! To ensure that your experience is safe and completely satisfactory, we recommend that you carefully read our policies and services.

VXM acts as an intermediary between users and tourism service providers. We design travel packages that allow clients to access services such as tours, air tickets, lodging, transfers, and others.

Travelers who access this site or purchase our services are responsible for reading and understanding the provisions contained in these terms and conditions.

All prices and rates published on this site are subject to change, availability, and validity without prior notice. Specific restrictions and conditions apply to each rate according to its validity. Taxes, fees, and contributions affecting the cost of tourism packages may change at any time by order of the National Government or foreign bodies, as applicable. Such changes must be assumed by the client at the time of using the contracted tourism packages.

To ensure that your trip is as smooth and exciting as you have dreamed, we invite you to carefully review our policies, terms, and conditions below. Your understanding and cooperation are key to creating together a hassle-free adventure in Peru, where every detail is carefully planned.

Booking Policies

Initial deposit: To secure your tour or package reservation with VXM, a non-refundable initial deposit of 40% of the travel plan or package is required. The amount of this deposit varies according to the itinerary you choose. You can make the payment by credit or debit card, MoneyGram, or Western Union. Please note that a 5% charge will apply for card payments. In the case of payments via MoneyGram or Western Union, the commission varies by country, as it is determined by the corresponding agency in your country of origin.

By starting the reservation, you confirm that you have thoroughly reviewed and accepted our terms and conditions.

Booking confirmation: Your reservation is considered confirmed and binding from the moment Viajaxmundo Peru receives your complete details and verifies your deposit. At that instant, a binding contractual agreement is established between you and us, marking the official start of your upcoming trip to Peru.

Shared responsibility: All persons included in the reservation are jointly responsible for the agreement with Viajaxmundo Peru. The person making the reservation acts as the representative of each individual named in it, which means that all parties are informed of and agree with our terms.

Information required for the reservation: Along with the non-refundable deposit, it is essential that you provide us with the following personal information during the booking process:

  • Full name
  • Passport or ID number
  • Sex
  • Nationality
  • Date of birth

This information is essential to ensure that your trip with Viajaxmundo Peru is safe, organized, and memorable.

Final payment: The balance must be paid upon your arrival in the city of Cusco, once settled in at the hotel and before starting the first tour. The payment will be made to our agent, who will identify themselves to you beforehand. In addition, he or she will be the person in charge of giving you all the instructions for the tours, handing over the entrance tickets, and providing you with everything necessary for your stay.

Note: It is recommended to pay the balance in cash to avoid VISA or other company commissions, which apply a 5% charge.

Payment Policies

At VIAJAXMUNDO PERÚ, we want your payment process to be safe, easy, and transparent. Below, we detail our policies so you are well informed before making any transaction.

Accepted Payment Methods

We accept the following payment methods for initial deposits and final payments:

  • Cash
  • Credit or debit cards
  • Transfers via Western Union or MoneyGram

If you decide to pay in cash, make sure the bills are in good condition (without tears, rips, or damage), as banks and businesses may reject them.

Bank Fees and Transaction Costs

  • All bank fees or transaction charges associated with the payment are the client’s responsibility.
  • We recommend checking in advance with your financial institution whether there are additional charges for the transfer.

Online Payments and International Transfers

We offer various online payment options for your convenience.

If you make a transfer from abroad, your travel advisor will provide you with the corresponding bank details.

Once the transfer has been made, it is important to send the proof of payment for validation.

If you have questions or need assistance with your payment, our team will be happy to help you.

Cancellation Policies at Viajaxmundo Peru

At VIAJAXMUNDO PERÚ, we understand that plans can change, so we want you to clearly know our cancellation, lodging, and flight policies to avoid inconveniences and ensure a hassle-free travel experience.

Cancellation Policies

Cancellation Request

  • All cancellation requests must be sent formally by email or WhatsApp directly to your travel advisor.
  • The request must be made by the same person who made the reservation and the initial deposit.

Reservations confirmed with VIAJAXMUNDO PERÚ are non-refundable in case of cancellation for personal reasons, including family conflicts or sentimental situations. Therefore, we recommend making sure your plans are well defined before confirming your reservation.

Cancellation Fees

  • Cancellation more than 42 days in advance: Penalty of 60% of the total tour cost.
  • Cancellation 14 days in advance: Penalty of 80% of the total tour cost.
  • Cancellation within 7 days prior to the trip: Penalty of 100% of the total tour cost.

Additional Considerations

  • Natural Disasters and Force Majeure:

The agency is not responsible for cancellations, interruptions, or modifications of the trip due to events beyond our control, such as natural disasters, extreme weather conditions, civil conflicts, pandemics, or government decisions.

In case of force majeure, no refunds will be made.

  • Itinerary Change:

VIAJAXMUNDO PERÚ reserves the right to modify the itinerary to guarantee the safety and wellbeing of travelers.

  • Absences:

Absence from the briefing meeting or a scheduled tour will be considered a no-show, with no right to a refund.

Lodging Policies

We work with hotels of different categories (2, 3, 4 stars and luxury), giving you options so you can choose the one that best suits your needs and preferences.

Lodging Conditions

Applicable in Lima, Ica, Arequipa, Puno, Cusco, Aguas Calientes, and other destinations where we provide service.

  • Room Types:

Twin Rooms: Two single beds with private bathroom.

Double and Matrimonial Rooms: Double bed, subject to availability. Specify preference when making the reservation.
Single room: If you travel alone, a single room will be assigned with an additional charge per night.

  • Upgrades and Special Requests:

We offer hotel upgrades subject to availability. If you would like a higher category, notify us in advance.

Lodging Changes

  • Once the hotel has been selected and confirmed, it cannot be changed, unless the travel advisor notifies you for justified reasons, in which case you may choose another hotel.

Flight Policies

If your reservation includes air tickets, please note the following policies:

Ticket Issuance

  • Air tickets are issued once full payment has been made.
  • It is the passenger’s responsibility to provide their name exactly as it appears on their ID document or passport. VIAJAXMUNDO PERÚ is not responsible for errors in issuance.

Cancellation and Refunds

  • Air tickets are non-refundable and are subject to the policies of the corresponding airline.
  • Date or itinerary changes may generate penalties and additional fees, depending on the airline’s policy.

No Show

  • If the passenger does not show up for the flight at the established date and time, the ticket will be considered lost, with no right to refund or changes.

At VIAJAXMUNDO PERÚ, we want you to enjoy your trip worry-free. If you have questions or need assistance, our team is available to help you at all times.

Acceptance of our Terms and Conditions

By making a reservation with VXM, whether through our social media, website, or email, you automatically accept our terms and conditions. Your participation in any of our services implies full acceptance of this agreement, which is designed to ensure that your experience is safe, transparent, and memorable.

At Viajaxmundo Servicios Turísticos SAC we are committed to giving you the best adventure. This agreement is the first step to ensuring that you enjoy your trip to the fullest.

Booking Confirmation

Once your booking request has been made with VXM, confirmation will be subject to verification of the corresponding payment. During this process, we will provide you with a detailed document specifying the services included and excluded in your package or travel plan.

If after our communication we do not receive an explicit response or any objection from you, we will assume that you agree with the terms and conditions. In this case, VXM will not be held responsible for misunderstandings or unforeseen circumstances that may arise later.

Reservations

Book your trip to Peru with Viajaxmundo Peru. Ready to discover a destination together?

To book, you can contact us in the following ways:

Note: Your reservation is considered 100% confirmed only when you receive written confirmation from Viajaxmundo Peru to your WhatsApp or email.

Payment Methods

Online payments:

We have all the payment methods available on the market.

For transfers from abroad, we have the following:

  • Payments through Western Union agents under the name MARLY LUCY NINA CHAIÑA with ID 76986220, send the password.
  • Payment link payments: IZI PAY

Payment methods